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Love it or Return it Guarantee

At Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 30-day return guarantee which means that if you're not completely satisfied with your choice, you can simply return it for a refund.
 


Easy as 1, 2, 3...

Organising a return is really straight forward. Simply follow the steps below:

  1. - Contact our friendly customer support team to let us know you wish to return your order.
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    • - Once we have approved your return request you will be provided with a returns reference and details.
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  2. - Book your preferred courier to return your order (we recommend using a fully trackable service).

Terms and Conditions
  • -  You must return your order via your own courier. We do not arrange collections for any customer who wishes to return their order under this guarantee and are required to source their own courier once the return has been agreed by us.
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  • - In order to return your item to us, you must notify us within thirty (30) days from the day you received your item. We are unable to accept a return outside of this period.
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  • - Goods must be returned in saleable condition, be free from damage and in their original packaging.
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  • - Once the item(s) have been received by us, your refund will be processed within fourteen (14) days and according to our refund policy.
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Click here to view our full Terms and Conditions.